Frequently Asked Questions
Everything you need to know about shopping with Lugar Nefertiti for your home.
What is the typical shipping time for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transportation.
Do you offer international shipping?
Currently, Lugar Nefertiti ships exclusively within the continental United States to ensure the integrity and safe handling of our home goods.
What is your return policy for home accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Are the materials used in your products eco-friendly?
We prioritize sustainability by partnering with artisans who use reclaimed wood, organic textiles, and non-toxic finishes whenever possible.
What happens if my order arrives damaged?
If an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home investments.